Refund & Returns Policy
Refund Policy
At The Saha Studio, we want you to be completely satisfied with your purchase. If you’re not happy with your clothing item, we’re here to help. Please review our refund policy below.
Returns
- Eligibility:
- Clothing items must be returned in their original condition, unused, unwashed, and with all tags still attached.
- Returns must be initiated within 14 days of the delivery date.
- Please Note: We do not accept returns on items that have been worn, altered, or damaged after delivery.
- Return Process:
- Contact our customer service team at sales@thesahastudio@gmail.com to initiate a return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
- You are responsible for the return shipping costs unless the item was defective or incorrect.
Refunds
- Processing Time:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Partial Refunds:
- In certain situations, only partial refunds may be granted (e.g., items not in their original condition, missing parts, etc.).
Exchanges
- We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.
Sale Items
- Sale Items: Only regular-priced clothing items may be refunded. Sale items are final sale and cannot be refunded.
Damaged or Defective Items
- If you receive a damaged or defective clothing item, please contact us immediately at [Contact Information]. We will arrange for a replacement or refund at no additional cost to you.
Changes to Refund Policy
The Saha Studio may update this refund policy from time to time. Any changes will be posted on this page, so please check back periodically.